Computer Aided Dispatch System

Accelerated emergency response powered by high-quality, secure data when it’s needed most
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Empower Dispatch with Data

Mark43 CAD and Mark43 RMS leverage the data your agency already collects to keep first responders safer and better informed. There’s no reason for first responders to blindly enter dangerous situations when critical information about a person or location can be at their disposal.

  • Bidirectional syncing pulls all related CAD event and report histories to the front of event assignments with links to dig deeper
  • Multi-level cautions visually aggregate pertinent information for immediate contextual awareness of a scene

The Next Generation of Configuration

When every second counts, so does every click, button, and field. The configurability tools within Mark43 CAD are designed to meet today’s workflows and easily adapt to tomorrow’s new reality.

  • Syntax-friendly command line, configurable to match existing agency hotkeys, eases user training and transition to a new system
  • Unlimited workspace and queue arrangements allow call takers, dispatchers, and supervisors to toggle between application displays optimized for their role and responsibility
  • Manageable presets for multiple agencies, units, call signs, priority levels, and statuses fit how your agency communicates and works – without a vendor work order or upgrade

Mission-Critical Mapping

Fully integrated AVL mapping — at no extra cost to your agency — keeps dispatchers and units in tune and connected to the communities they protect and serve.  

  • Unit and event markers intuitively animate real-time GPS data from vehicles and department issued smartphones so active responders always know what’s going on and where
  • Google-integrated map and satellite views can be layered with agency-provided hotspots and multi-jurisdictional GIS data through a shape file import wizard

Seamless Data Exchange

Mark43 CAD and Mark43 RMS are natively linked to federal, state, and local databases, so first responders don’t have to radio for help or hopelessly sift through search results in multiple applications.

  • NCIC and other inquiry results attach to CAD event information for quick and easy reference during an active incident and transfer to the RMS during subsequent report writing
  • Platform-wide search performance means hundreds of thousands to millions of results can be queried in under one second and quickly routed to appropriate parties

Guaranteed Cloud Mobility

Mark43 CAD powers field response with a mobile unit view optimized for laptop or tablet use in vehicle. Built on the industry-leading AWS GovCloud, Mark43 works with your agency to make sure web-connected units stay mobile in the cloud.

  • Guaranteed uptime of up to 99.95%
  • Multiple data center redundancy reduces risk of loss during disasters
  • Free assistance with multiple ISP implementation


Call Taker/Dispatcher

  • Multi-Agency and Combined Events
  • Duplicate Event Detection
  • Event Scheduling
  • Autocomplete and Override
  • Service and Tow Vehicle Rotations
  • Configurable Unit and Event Status Queues
  • Configurable Command Line and Shortcut Keys
  • Configurable Response Plans and Run Cards
  • Configurable Unit Recommendations
  • Configurable Unit Resources and Capabilities
  • Multi-Layered AVL Map 
  • CAD Event Search
  • Unit History Status Search
  • NCIC and State/Local Message Switch Inquiries
  • In-App Messaging
  • Business and Contact Rolodex
  • Prominent Cautions, Alerts, and Notifications
  • Bidirectional Syncing with Mark43 RMS

First Responder

  • Seamless RMS Report Generation
  • Automatic and Manual Status-Setting
  • Configurable Command Line and Shortcut Keys
  • Multi-Layered AVL Map
  • CAD Event Search
  • Unit History Search
  • NCIC and State/Local Message Switch Inquiries Search and Audit
  • In-App Messaging
  • Prominent Cautions, Alerts, and Notifications
  • Bidirectional Syncing with Mark43 RMS

System Administrator

  • Desktop, Laptop, and Tablet Agnostic
  • Web-Based and Installed Application Options
  • Vendor-Free Configurations and User/Role Permissions
  • ESRI and other GIS Shapefile Import Wizard
  • Audit Log CSV Export
  • IP Address Whitelisting/Blacklisting
  • Open API for Third-Party Integrations


Mark43 has significantly elevated our department’s situational awareness and efficiency. The innovation, ease of use, user-customization, and 24/7/365 customer service is unparalleled.

—Sergeant, Placentia Police Department

If you have a strong data system, it takes so much of the guesswork out of things for the first responder. They go to the scene armed with the knowledge of what they are entering into.

—Crime Analyst, Camden County Police Department

Formerly, we had a full-time IT person who managed our server stack. Now, because everything is running on AWS, we’ve been able to reassign him to other IT tasks, and he is helping us catch up on all the internal IT initiatives we were behind on.

—Sergeant, Richmond Police Department